Refund policy

At ShopMasti, we want you to be satisfied with your purchase. If you are not happy with your order, you may request a return under the following conditions.

Return Eligibility

Items may be returned if they:

• Are unused and in original condition

• Include original packaging and tags

• Are returned within 5 DAYS of delivery

Non-Returnable Items

Some items may not be eligible for return, including:

• Items marked as final sale

• Used or damaged products not caused during delivery

• Personal hygiene products (if applicable)

Return Process

To initiate a return:

1. Contact us at shopmasti6@gmail.com

2. Provide your order number and reason for return

3. Our support team will guide you through the return process

Refund Process

Once the returned item is received and inspected, we will process your refund within 48 hours. Refunds will be issued to the original payment method.

Exchanges

If you received the wrong size or product, we may offer an exchange depending on product availability.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 2 days of receiving the item. We will arrange a replacement or refund.

Return Shipping Costs

Return shipping costs may be the responsibility of the customer unless the return is due to a damaged or incorrect item.

For any return or refund inquiries, contact us at shopmasti6@gmail.com.